Our Mission

Our knowledgeable health and welfare benefit professionals strive to provide our clients caring guidance through the complicated world of insurance and compliance. 

 

Our History

 

It was 1987, and Tom Garnett was fed up with traditional insurance agencies and their lackadaisical attitudes. Rather than settling for the status quo, he decided to create his own agency, dedicated to putting the client first by providing stellar products and services. Tom worked tirelessly to build the business from his dining room table, his sole office space, proving that commitment to client service is paramount. 

The business grew rapidly, and within a year Tom recruited his wife, Joan, to assist him. At the time, Joan was an Area Manager for a large commercial furniture distributor, and her expertise in managing customer service and Human Resources was a perfect fit for Tom’s client-centered service model. Within five years, what was then known as Benefits by Design grew to be an established employee benefits provider, focusing on offering core benefits and unparalleled service to the business community. In 1996, Tom and Joan changed the company’s name to Garnett-Powers & Associates (GPA), combining the Garnett name with Joan’s maiden name.

1997 saw the next significant change for GPA, taking them in a new and exciting direction. During a sales trip to UCI, Tom had a chance encounter with Steve Johnson, Assistant Dean of Graduate Studies for the University. Steve showed an interest in the insurance industry, and Tom saw the value in his knowledge of what University students and administration find most important in health insurance plans. The rest was history, as they say, and Steve’s 12 years of experience in higher education has been instrumental in creating and administering GPA student, postdoc and visiting scholar benefit plans ever since.

Our rich, storied past has served as a rock-solid foundation for building an agency unlike any other. We are excited to share our bright future with organizations all over the country looking for a broker that knows the value of expertise, solutions, and service beyond expectation.

 

Our Team

Duties:  As the President/CEO of GPA, Tom has oversight over all aspects of the firm. Tom leads the GPA team in providing state-of-the-art benefit programs, utilizing today's most advanced technology, while paying close attention to making certain all GPA clients are experiencing best in class customer service.   How Tom helps GPA shine:  Having been in the insurance business for over 40 years, Tom brings a wealth of knowledge to the organization and has always enjoyed creating solutions to the ongoing challenges facing employers and universities in the ever-changing benefits world.   Hobbies:  Tom enjoys the outdoors. He especially enjoys swimming, kayaking, biking, golfing, skiing and snow shoeing. He also enjoys spending time with family and friends.   Favorite movie:  “ Fiddler on the Roof  has always left an impression on me, not only for the great music but also for the wonderful storyline."

Duties: As the President/CEO of GPA, Tom has oversight over all aspects of the firm. Tom leads the GPA team in providing state-of-the-art benefit programs, utilizing today's most advanced technology, while paying close attention to making certain all GPA clients are experiencing best in class customer service.

How Tom helps GPA shine: Having been in the insurance business for over 40 years, Tom brings a wealth of knowledge to the organization and has always enjoyed creating solutions to the ongoing challenges facing employers and universities in the ever-changing benefits world.

Hobbies: Tom enjoys the outdoors. He especially enjoys swimming, kayaking, biking, golfing, skiing and snow shoeing. He also enjoys spending time with family and friends.

Favorite movie:Fiddler on the Roof has always left an impression on me, not only for the great music but also for the wonderful storyline."

Tom Garnett
President, CEO

Duties:  Joan is our Executive Vice-President, with oversight of sales, administration and customer service for our Business Services Division.   How Joan helps GPA shine:  Ever the optimist, Joan approaches each day with a smile on her face and encourages our staff with her enthusiastic, positive attitude. She genuinely cares about both her team members and clients, with her ultimate goal to make certain that all enjoy their experience with GPA.   Hobbies:  Joan is an avid reader, and generally reads a book a week, jumping between fiction and non-fiction. In addition, Joan loves entertaining and cooking for friends and family, snow shoeing, skiing, hiking, boating, fly-fishing and visiting amusement parks in search of the best roller coaster ride.   Favorite movie:  “My favorite movie is  Out of Africa . Talk about a fiercely strong woman! It’s the true story of Baroness Karen von Blixen-Finecke’s adventures in British East Africa in the early 1900s and her trials and tribulation with running a coffee plantation on her own.”

Duties: Joan is our Executive Vice-President, with oversight of sales, administration and customer service for our Business Services Division.

How Joan helps GPA shine: Ever the optimist, Joan approaches each day with a smile on her face and encourages our staff with her enthusiastic, positive attitude. She genuinely cares about both her team members and clients, with her ultimate goal to make certain that all enjoy their experience with GPA.

Hobbies: Joan is an avid reader, and generally reads a book a week, jumping between fiction and non-fiction. In addition, Joan loves entertaining and cooking for friends and family, snow shoeing, skiing, hiking, boating, fly-fishing and visiting amusement parks in search of the best roller coaster ride.

Favorite movie: “My favorite movie is Out of Africa. Talk about a fiercely strong woman! It’s the true story of Baroness Karen von Blixen-Finecke’s adventures in British East Africa in the early 1900s and her trials and tribulation with running a coffee plantation on her own.”

Joan Garnett
Executive Vice-President

Duties:  Steve is the Vice President of our University Services division, and is responsible for the sales, administration and customer care of all University and Research facility clients.   How Steve helps GPA shine : Steve's background working in the Graduate Division of a major research university, his degree in Finance, and his 20 years of insurance experience makes him uniquely qualified for this position.   Hobbies:  Steve enjoys spending time with his wife, golfing, traveling and listening to music.   Favorite movie:  “This is an easy one, no doubt it's  Christmas Vacation . I’ve seen it at least 15 times and still laugh as hard as the first time I saw it.”

Duties: Steve is the Vice President of our University Services division, and is responsible for the sales, administration and customer care of all University and Research facility clients.

How Steve helps GPA shine: Steve's background working in the Graduate Division of a major research university, his degree in Finance, and his 20 years of insurance experience makes him uniquely qualified for this position.

Hobbies: Steve enjoys spending time with his wife, golfing, traveling and listening to music.

Favorite movie: “This is an easy one, no doubt it's Christmas Vacation. I’ve seen it at least 15 times and still laugh as hard as the first time I saw it.”

Steve Johnson
Vice-President of University Services

Duties:  Dane is responsible for the creation and implementation of GPA’s client communications. From benefit guides to email campaigns, Dane’s goal is to ensure that our clients and their employees are provided with quality, comprehensive material, customized to their specific needs.   How Dane helps GPA shine:  Dane’s background as an account manager, as well as his BA in Communications from Cal State Fullerton, equip him with insight that allows him to effectively communicate benefits information to clients and employees.   Hobbies:  Dane enjoys spending time with his wife and two children, reading, exercising, listening to music, and keeping up with movies and television as time allows.   Favorite movie and why:  “It’s a tough choice, but I have to go with  Raiders of the Lost Ark  because I’m a sucker for adventure and, well, Harrison Ford.”

Duties: Dane is responsible for the creation and implementation of GPA’s client communications. From benefit guides to email campaigns, Dane’s goal is to ensure that our clients and their employees are provided with quality, comprehensive material, customized to their specific needs.

How Dane helps GPA shine: Dane’s background as an account manager, as well as his BA in Communications from Cal State Fullerton, equip him with insight that allows him to effectively communicate benefits information to clients and employees.

Hobbies: Dane enjoys spending time with his wife and two children, reading, exercising, listening to music, and keeping up with movies and television as time allows.

Favorite movie and why: “It’s a tough choice, but I have to go with Raiders of the Lost Ark because I’m a sucker for adventure and, well, Harrison Ford.”

Dane Pisano
Operations Manager, University Services

Duties:  Candace is responsible for managing and servicing several of our larger University accounts, including City of Hope, University of Chicago, and University of Rochester. From renewals to orientations and everything in between, Candace’s goal is to ensure that our clients and their employees are provided with the highest level of service and expertise.   How Candace helps GPA shine:  Candace’s warm personality and passion for helping people make her an excellent account manager. Her accounts continually praise her willingness to go above and beyond for their needs.   Hobbies:  Candace enjoys spending time with her three children, running half-marathons, enjoying the beach when it is warm, and watching movies.   Favorite movie:  “Well, I have many favorites but If I must choose one it would be  Saving Private Ryan . I love all movies related to WWII.”

Duties: Candace is responsible for managing and servicing several of our larger University accounts, including City of Hope, University of Chicago, and University of Rochester. From renewals to orientations and everything in between, Candace’s goal is to ensure that our clients and their employees are provided with the highest level of service and expertise.

How Candace helps GPA shine: Candace’s warm personality and passion for helping people make her an excellent account manager. Her accounts continually praise her willingness to go above and beyond for their needs.

Hobbies: Candace enjoys spending time with her three children, running half-marathons, enjoying the beach when it is warm, and watching movies.

Favorite movie: “Well, I have many favorites but If I must choose one it would be Saving Private Ryan. I love all movies related to WWII.”

Candace Nicholson
Senior Account Manager

Duties:  As the Operations Manager, Nick has oversight of all aspects of the GPA facilities, accounts payable/receivable, payroll, compliance, human resources and internal systems management.   How Nick helps GPA shine:  Nick's caring personality, attention to detail and experience in the health insurance industry allow him to properly manage the daily operations of GPA.   Hobbies:  Nick enjoys spending time with his family and friends. He enjoys cycling, walking, reading, and writing, and loves studying the U.S. political arena.   Favorite movie:  “My favorite movie is  There Will Be Blood  because of its realistic portrayal of that time period in history, and because my favorite actor, Daniel Day Lewis, plays the lead role.”

Duties: As the Operations Manager, Nick has oversight of all aspects of the GPA facilities, accounts payable/receivable, payroll, compliance, human resources and internal systems management.

How Nick helps GPA shine: Nick's caring personality, attention to detail and experience in the health insurance industry allow him to properly manage the daily operations of GPA.

Hobbies: Nick enjoys spending time with his family and friends. He enjoys cycling, walking, reading, and writing, and loves studying the U.S. political arena.

Favorite movie: “My favorite movie is There Will Be Blood because of its realistic portrayal of that time period in history, and because my favorite actor, Daniel Day Lewis, plays the lead role.”

Nick Garnett
Operations Manager

Duties:  Kendra is a senior account manager in our Business Services division. She is responsible for marketing, renewal negotiations and employee communications. Kendra also manages and mentors current and new account managers, ensuring GPA’s client service-oriented values are always consistent.   How Kendra helps GPA shine:  Kendra’s 16 years of account management experience afford her an extensive knowledge of the industry, allowing her to effectively communicate a wide range of benefits information to clients and employees. This experience allows her to establish trusted relationships with our clients, both old and new.   Hobbies:  Kendra enjoys spending time with her two daughters whether it’s attending school functions, playing in the pool with them, or taking vacations.   Favorite movie:  “I have always enjoyed Alfred Hitchcock movies and the  Twilight Zone  series. From a young age, I guess I was always interested in science-fiction, suspense, and psychological thrillers. They often conclude with an unexpected twist, and usually a moral.”

Duties: Kendra is a senior account manager in our Business Services division. She is responsible for marketing, renewal negotiations and employee communications. Kendra also manages and mentors current and new account managers, ensuring GPA’s client service-oriented values are always consistent.

How Kendra helps GPA shine: Kendra’s 16 years of account management experience afford her an extensive knowledge of the industry, allowing her to effectively communicate a wide range of benefits information to clients and employees. This experience allows her to establish trusted relationships with our clients, both old and new.

Hobbies: Kendra enjoys spending time with her two daughters whether it’s attending school functions, playing in the pool with them, or taking vacations.

Favorite movie: “I have always enjoyed Alfred Hitchcock movies and the Twilight Zone series. From a young age, I guess I was always interested in science-fiction, suspense, and psychological thrillers. They often conclude with an unexpected twist, and usually a moral.”

Kendra McInnes
Senior Account Executive

Duties:  Communicating with UC and Chapman visiting scholars, processing their enrollments and waivers. Logging incoming commissions. Assisting other account managers when needed.   How Kahla Helps GPA shine:  I’ve worked in many office settings, many of them in a customer service based industry. I like to go above and beyond to ensure the client is always taken care of and content. I am eager to learn more and take on new responsibilities, so that I may assist those in the office as much as I can.   Hobbies:  My favorite pastime has always been cooking and baking; I hope to one day write my own cookbook with recipes both new and old. I love going to the theatre and concerts. Although infrequent, I love taking road trips and exploring new places.   Favorite movie:  My favorite movie has changed throughout the years, but my go-to will always be Funny Girl. Barbra Streisand’s portrayal of real life Ziegfeld girl, Fanny Brice, is something I could watch over and over! I’ve seen the movie tons of times and still get excited at that first, “Hello, gorgeous.”

Duties: Communicating with UC and Chapman visiting scholars, processing their enrollments and waivers. Logging incoming commissions. Assisting other account managers when needed.

How Kahla Helps GPA shine: I’ve worked in many office settings, many of them in a customer service based industry. I like to go above and beyond to ensure the client is always taken care of and content. I am eager to learn more and take on new responsibilities, so that I may assist those in the office as much as I can.

Hobbies: My favorite pastime has always been cooking and baking; I hope to one day write my own cookbook with recipes both new and old. I love going to the theatre and concerts. Although infrequent, I love taking road trips and exploring new places.

Favorite movie: My favorite movie has changed throughout the years, but my go-to will always be Funny Girl. Barbra Streisand’s portrayal of real life Ziegfeld girl, Fanny Brice, is something I could watch over and over! I’ve seen the movie tons of times and still get excited at that first, “Hello, gorgeous.”

Kahla Grams
Account Manager

Duties:  Diane supports and works with the visiting scholar population of our 8 University of California campuses as well as Vanderbilt University. She assists the visiting scholars and their dependents with insurance plan benefit questions, enrollment and billing. Diane’s goal is to help the visiting scholars and their dependents select coverage that suits their needs and fits their budget while staying in the U.S.A.   How Diane Helps GPA shine:  Diane’s background as a Corporate Trainer and Account Manager provides her with a passion to work with people. Diane is open and affable, allowing her to effectively communicate benefits information and important document details to the visiting scholars and dependents she serves.   Hobbies:  Diane enjoys spending time with her family in Oceanside, CA. She enjoys going to the beach as often as possible, reading and watching the local news. Diane loves to be aware and informed about her local community, Orange County and Los Angeles. She also enjoys visiting art museums and all the great shopping centers in Southern California.   Favorite Movie:  “There are so many great movies, from Comedies to Action Movies, but I am a romantic at heart and have to say –  Gone with the Wind . A Romance in the middle of a war! And then there is of course Clark Gable!”

Duties: Diane supports and works with the visiting scholar population of our 8 University of California campuses as well as Vanderbilt University. She assists the visiting scholars and their dependents with insurance plan benefit questions, enrollment and billing. Diane’s goal is to help the visiting scholars and their dependents select coverage that suits their needs and fits their budget while staying in the U.S.A.

How Diane Helps GPA shine: Diane’s background as a Corporate Trainer and Account Manager provides her with a passion to work with people. Diane is open and affable, allowing her to effectively communicate benefits information and important document details to the visiting scholars and dependents she serves.

Hobbies: Diane enjoys spending time with her family in Oceanside, CA. She enjoys going to the beach as often as possible, reading and watching the local news. Diane loves to be aware and informed about her local community, Orange County and Los Angeles. She also enjoys visiting art museums and all the great shopping centers in Southern California.

Favorite Movie: “There are so many great movies, from Comedies to Action Movies, but I am a romantic at heart and have to say – Gone with the Wind. A Romance in the middle of a war! And then there is of course Clark Gable!”

Diane Sims
Account Manager

Duties:  Mike is responsible for creating and maintaining GPA’s databases and associated applications. He also creates reports and develops tools that automate GPA’s data processes for a more efficient work flow.   How Mike helps GPA Shine:  Mike has over 20 years of experience in database technology and applications development. He is skilled in database design, development and normalization as well as .Net applications development, SSIS and SSRS.   Hobbies:  Mike enjoys training jiu-jitsu and competes in tournaments from time to time. He also enjoys spending time with his family. Mike can also be found suping up sports cars and motorcycles.   Favorite movie:  A few of my favorites are  Gran Torino, The Usual Suspects, John Wick  and anything made by Monty Python.

Duties: Mike is responsible for creating and maintaining GPA’s databases and associated applications. He also creates reports and develops tools that automate GPA’s data processes for a more efficient work flow.

How Mike helps GPA Shine: Mike has over 20 years of experience in database technology and applications development. He is skilled in database design, development and normalization as well as .Net applications development, SSIS and SSRS.

Hobbies: Mike enjoys training jiu-jitsu and competes in tournaments from time to time. He also enjoys spending time with his family. Mike can also be found suping up sports cars and motorcycles.

Favorite movie: A few of my favorites are Gran Torino, The Usual Suspects, John Wick and anything made by Monty Python.

Mike DiMeco
IT Developer/Systems Administrator

Duties:  As an Account Manager within our Business Services Division, Erin has a multitude of responsibilities ranging from benefits/internal and external administration, client renewal strategies and open enrollment implementation as well as oversight of member level administration and monitoring client compliance and data management.   How Erin helps GPA shine:  Erin’s attention to detail, strong work ethic and personable demeanor make her a valuable asset to the GPA Team. Her background in records and information management and business process coordination have played an integral part in implementing new policies and procedures to help streamline the business services department.   Hobbies:  Erin is an accomplished singer, dancer and writer. Erin’s hobbies include basketball, tennis, songwriting and fashion. But her favorite past-time of all is spending quality time with friends and family.   Favorite movie:  As a movie buff, it’s hard to say, but if I must, it’s definitely The  Wizard of Oz . My mother said I watched it so many times as a child that she could probably still recite the entire movie word for word. She used to love it herself as a child, but now looks forward to never seeing it again.

Duties: As an Account Manager within our Business Services Division, Erin has a multitude of responsibilities ranging from benefits/internal and external administration, client renewal strategies and open enrollment implementation as well as oversight of member level administration and monitoring client compliance and data management.

How Erin helps GPA shine: Erin’s attention to detail, strong work ethic and personable demeanor make her a valuable asset to the GPA Team. Her background in records and information management and business process coordination have played an integral part in implementing new policies and procedures to help streamline the business services department.

Hobbies: Erin is an accomplished singer, dancer and writer. Erin’s hobbies include basketball, tennis, songwriting and fashion. But her favorite past-time of all is spending quality time with friends and family.

Favorite movie: As a movie buff, it’s hard to say, but if I must, it’s definitely The Wizard of Oz. My mother said I watched it so many times as a child that she could probably still recite the entire movie word for word. She used to love it herself as a child, but now looks forward to never seeing it again.

Erin Davis
Account Manager

Duties:  Aaron works extensively with the data analysis side of our visiting scholar and postdoc accounts, which includes invoicing, waiver processing, and digital file preparation.   How Aaron helps GPA shine:  Aaron thoroughly enjoys working with computers and technology. His experience working with data, analytics, and digital documents allows him to keep the technical side of our administrative services running smoothly.   Hobbies:  In his free time, Aaron enjoys hiking, working out, writing, studying ancient languages, and reading (history related books).   Favorite movie:  “ Gladiator  because I love movies about ancient history. Although the overall historical accuracy of this film is absolutely horrendous, the cinematography is fantastic and the plot is great. I have to admit, I've seen it over a dozen times.”

Duties: Aaron works extensively with the data analysis side of our visiting scholar and postdoc accounts, which includes invoicing, waiver processing, and digital file preparation.

How Aaron helps GPA shine: Aaron thoroughly enjoys working with computers and technology. His experience working with data, analytics, and digital documents allows him to keep the technical side of our administrative services running smoothly.

Hobbies: In his free time, Aaron enjoys hiking, working out, writing, studying ancient languages, and reading (history related books).

Favorite movie:Gladiator because I love movies about ancient history. Although the overall historical accuracy of this film is absolutely horrendous, the cinematography is fantastic and the plot is great. I have to admit, I've seen it over a dozen times.”

Aaron Yota
Data Analyst

Duties:  Antonio is our University of California Postdoc Account Manager. He supports all 10 UC campuses as well as Lawrence Berkeley National Laboratory. He assists postdocs and their dependents with their insurance benefit, claims and billing questions, acting as a liaison between our insurance partners, the postdocs, their administrators and UCPath representatives.   How Antonio helps GPA shine:  Coming from an extensive customer service background, his motto has always been “Your customer doesn’t care how much you know until they know how much you care. - Damon Richards.” Also fluent in Spanish and Greek, he is a valuable resource for postdocs native to these languages.   Hobbies:  Antonio is the perennial nerd! He loves collecting Marvel silver age comic books, sports memorabilia, learning and playing guitar, movies, music, video games and has an immense passion for his favorite “futbol” team, F.C. Barcelona. He also loves to spend time with his wife, son, daughter and chasing after his dog and three cats.   Favorite movie:  So many to choose from, but one of my all-time favorite comedies has to be  This is Spinal Tap . My favorite quote from that movie: “Why don't you just make ten louder, make ten be the top number, and make that a little louder? These go to eleven."

Duties: Antonio is our University of California Postdoc Account Manager. He supports all 10 UC campuses as well as Lawrence Berkeley National Laboratory. He assists postdocs and their dependents with their insurance benefit, claims and billing questions, acting as a liaison between our insurance partners, the postdocs, their administrators and UCPath representatives.

How Antonio helps GPA shine: Coming from an extensive customer service background, his motto has always been “Your customer doesn’t care how much you know until they know how much you care. - Damon Richards.” Also fluent in Spanish and Greek, he is a valuable resource for postdocs native to these languages.

Hobbies: Antonio is the perennial nerd! He loves collecting Marvel silver age comic books, sports memorabilia, learning and playing guitar, movies, music, video games and has an immense passion for his favorite “futbol” team, F.C. Barcelona. He also loves to spend time with his wife, son, daughter and chasing after his dog and three cats.

Favorite movie: So many to choose from, but one of my all-time favorite comedies has to be This is Spinal Tap. My favorite quote from that movie: “Why don't you just make ten louder, make ten be the top number, and make that a little louder? These go to eleven."

Antonio Kontokanis
Account Manager

Duties:  Thomas works exclusively with the data analysis and reporting side of our visiting scholar accounts, which includes invoicing, waiver processing, analytical reporting, and digital file preparation.   How Thomas helps GPA shine:  Thomas has an extensive background in research and analysis, as well as a knack for planning and organization, which enable him to excel at maintaining and facilitating the use of large databases. Additionally, Thomas utilizes an innovative combination of HTML, Python, and EXCEL programming to automate many of the processes needed for data analysis and reporting.   Hobbies:  In his free time, Thomas enjoys reading, writing metered poetry, hiking, meditation, and yoga.   Favorite movie:  M. Night Shyamalan’s “Signs”. This is my favorite of Shyamalan’s films as I enjoy his skilled use of soundtrack (including the numerous moments of quietude that he is well known for), imagery and symbolism to underscore the universal human need to find meaning and hope in the universe. His aliens serve as the perfect metaphor for our shadow selves; hope is found through recognizing this aspect of ourselves and accepting life on life’s terms.

Duties: Thomas works exclusively with the data analysis and reporting side of our visiting scholar accounts, which includes invoicing, waiver processing, analytical reporting, and digital file preparation.

How Thomas helps GPA shine: Thomas has an extensive background in research and analysis, as well as a knack for planning and organization, which enable him to excel at maintaining and facilitating the use of large databases. Additionally, Thomas utilizes an innovative combination of HTML, Python, and EXCEL programming to automate many of the processes needed for data analysis and reporting.

Hobbies: In his free time, Thomas enjoys reading, writing metered poetry, hiking, meditation, and yoga.

Favorite movie: M. Night Shyamalan’s “Signs”. This is my favorite of Shyamalan’s films as I enjoy his skilled use of soundtrack (including the numerous moments of quietude that he is well known for), imagery and symbolism to underscore the universal human need to find meaning and hope in the universe. His aliens serve as the perfect metaphor for our shadow selves; hope is found through recognizing this aspect of ourselves and accepting life on life’s terms.

Thomas Deus
Data Analyst

Duties : Acting as a liaison between clients and upper management, Jay utilizes his background in the insurance industry to communicate with our clients and assist them, in person or over the phone, with any administrative questions or concerns. Jay is the primary point of contact for our business services clients, and an integral part of our benefits administration team.   How Jay helps GPA shine:  Jay strives to be operative and compassionate to the needs and aspirations of all our clients and staff. While working diligently to service our business services clients, Jay is always a cheerful source of support and stability for the GPA team.   Hobbies:  On the weekends, Jay spends his time with his dog, hiking new trails or catching sun rays. He loves to be outdoors surrounded by nature and animals. During the cold season, he likes to travel to snowy locales like Mammoth or Lake Tahoe and stay in a log cabin with his friends and family. Snowboarding is a top priority!   Favorite movie:  My favorite movie is: “Prometheus” by Ridley Scott. As it deals with space exploration and science fiction. It tells the story of a group of people venturing into the unknown, working collectively to find the answers to Life’s most meaningful questions.

Duties: Acting as a liaison between clients and upper management, Jay utilizes his background in the insurance industry to communicate with our clients and assist them, in person or over the phone, with any administrative questions or concerns. Jay is the primary point of contact for our business services clients, and an integral part of our benefits administration team.

How Jay helps GPA shine: Jay strives to be operative and compassionate to the needs and aspirations of all our clients and staff. While working diligently to service our business services clients, Jay is always a cheerful source of support and stability for the GPA team.

Hobbies: On the weekends, Jay spends his time with his dog, hiking new trails or catching sun rays. He loves to be outdoors surrounded by nature and animals. During the cold season, he likes to travel to snowy locales like Mammoth or Lake Tahoe and stay in a log cabin with his friends and family. Snowboarding is a top priority!

Favorite movie: My favorite movie is: “Prometheus” by Ridley Scott. As it deals with space exploration and science fiction. It tells the story of a group of people venturing into the unknown, working collectively to find the answers to Life’s most meaningful questions.

Jay Del Cid
Client Services Representative

Testimonials


Garnett-Powers (GPA) came to our rescue when we were having issues with a particular medical insurance carrier. Our employees were having difficulties with referrals to specialists and accessing their required prescriptions. The GPA customer service team was able to introduce a medical carrier that offered us the efficiency and broad spectrum of coverage that we desired, along with competitive rates.
— Annie McKnight, Human Resources Director | Mental Health Association of Orange County, Orange, CA
We hired Garnett-Powers & Associates three years ago and have been very pleased with their employee benefit products and services. Their account management team truly provides caring assistance to our employees, whatever their challenges may be. And, they do it with a sense of urgency so we never worry about our employees having access to quality products, services and providers.
— Alayna York, Human Resources Supervisor | Trinity Broadcasting Network, Tustin, California
Garnett-Powers & Associates (GPA) excels at finding the best insurance products to assure our postdocs’ experience is the best it can be, keeping cost in mind. Recently, the carrier that provided us our medical insurance decided to leave the state, which left us wondering how we would possibly offer a new medical plan that was within our budget yet would still offer the comprehensive coverage to which our postdocs were accustomed. The GPA professionals responded quickly and thoroughly, offering us new medical plans that were actually less expensive with better benefits than the previous carrier offering. They published all of the reference materials and changed the website to accommodate online enrollment within three weeks of our decision. Their benefits professionals go above and beyond to provide exemplary customer service for our postdocs and department administrators.
— Diana Fox, Director | Office of Postdoctoral Affairs, Case Western Reserve University, Cleveland, Ohio
Up until the Provost’s Office hired Garnett-Powers & Associates (GPA) to handle our postdoc benefit program, the postdocs only had a limited benefit student plan available. We met with GPA to learn how they could offer a comprehensive benefit program, design a website for efficient online enrollment and handle the billing and carrier premium payments. With their commitment to meeting with all of our stakeholders, that included many departments, payroll, human resources, risk management, and the postdoc administrative office, they learned of our specific needs and very quickly designed and implemented an excellent program with a broad spectrum of benefits. The program started in 2012 and our postdocs have been very pleased with the benefits and with the caring customer service that GPA provides on an ongoing basis.
— Dan Carino, Senior Manager | Postdoctoral Affairs, USC, Los Angeles, CA
Prior to Garnett-Powers & Associates (GPA) managing the benefits and administration of our Postdoctoral Scholar Insurance Program, we had a challenge offering a full benefit program to meet the needs of both our campus administration as well as our postdocs . GPA met with our stakeholders, including HR, payroll and systems, and members of the postdoctoral community. They listened to what we needed to provide our postdocs with the most comprehensive benefits program at the best possible cost, and then took on the daily administration of the plan. They eliminated work from my desk and our human resources department, providing an array of talent and outstanding customer service that we have relied upon for ten years!
— Mary Anne Timmins, Administrative Director | Biomedical Postdoctoral Programs, University of Pennsylvania